Platform Compatibility Matrix

Editor - Laptops/Desktops

The following are the platforms and browsers supported for creating and editing experiences:

OSWin /Lin Win /Lin Windows Apple Apple
BrowserChrome Firefox Edge Chrome Safari
Supported?

Viewer Support - Mobiles , Headset, Laptops

The following are the platforms and browsers supported for viewing experiences:

Android Phone

Browser (Mode)Chrome (Full Screen) Chrome (VR Mode)
Video Full HD and below (1920x1080)
Video ~4K (3840x1920) max
Offlining

iOS Phone

BrowserChrome (Full Screen) Chrome (VR Mode) Safari (Full Screen) Safari (VR Mode)
Video Full HD and below (1920x1080)
Video ~4K (3840x1920) max
Offlining 11
Scene Caching
Voice Matching

Laptops/Desktops (Full Screen)

OSWin /Lin Windows Apple Apple
BrowserChrome Edge Chrome Safari
Video Full HD and below (1920x1080)
Video 4K (3840x2160) max
Offlining
Voice Matching

Headsets

BrowserOculus Go (full-screen)Oculus Go (VR)HTC Vive (full-screen)HTC Vive (VR)
Video Full HD and below (1920x1080)
Video ~4K (3840x1920) max
Offlining

Feature Compatibility in different modes

FeatureFull Screen ModeEmbed ModeVR ModeAndroid app3
AR Viewer
ActionBar
Capture Text
EmbedHtml 2
Pop-up
Product Card
Quiz
Share
Wayfinder

Media Codec Compatibility

Video Formats

BrowserChromeSafari
MP4 (H.264 with AAC Encoded Audio)
MP4 (H.264 with MP3 Encoded Audio)

Audio Formats

BrowserChromeSafari
MP3
Legend
  • Supported
  • Partially Supported
  • Not Supported

  1. Only works in low usage conditions and if Safari keeps running in the background.
  2. Depends on the embed. Certain embeds/websites tend to work within other iFrames due to an X-Frame restriction.
  3. Full support for Chrome Custom Tabs implementation.